Tag Archive - Communication

New Show: IMPACT Talk Radio Host interviews Steve Wiley of the Lincoln Leadership Institute

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In a new 30 minute format, Dave Anderson discusses Creating Positive Conflict and Courageous Communication with Steve Wiley owner of The Lincoln Leadership Institute at Gettysburg, PA.  This is Steve’s second time on IMPACT Talk Radio.

All past and current podcasts also available on iTunes. (Over 1,800,000 downloads to date!)

Other resources -free PDF downloads of character-based interview questions are available at Overwhelmedmanagersguide.com.

Listen now!

Or download the podcast by clicking  here and listen later!

Entrepreneurs, Small Business Owners, Middle Managers and Frontline Leaders eliminate bad attitudes, politics, and distrust on your teams! Changing the culture of a team requires the leader to change. Listen to IMPACT Talk Radio today for no fluff, straight talking solutions designed to IMPACT high IMPACT leaders who want to lead high IMPACT Teams. Every show goes beyond theory and gets into HOW to make an IMPACT that matters.

Productive Conflict – What’s Your Angle?

To Be Sharp - Friction is Required

If a team does not engage in productive conflict, I guarantee you they are not coming up with the best solutions.

I sharpen a knife with friction.   As I drag a knife across a wet stone, I must maintain the proper angle in order to sharpen the knife’s edge. If I do not keep the knife at the correct angle, I either make it duller, or I have no impact on the edge at all.

Productive conflict is friction correctly applied. Continue Reading…

Five Habits of Good Listeners

Are you REALLY listening?

“Listen until it hurts!” – Steve Wiley, Lincoln Leadership Institute

I have to work at listening well.  I know I can look someone in the eye, nod with conviction, and be thinking about something else.  At other times, I hear the first sentence and spend the rest of my time formulating my rebuttal.

Listening is the communication skill that makes the most impact on others and their perceptions of us.  Most people don’t care what we have to say until they are sure they have been heard. Continue Reading…

3 Keys To Good Advice

Who Do I Listen To?

It was another day at work with Janet.  She was once again telling me about her problems with her boyfriend.  In my mind, she needed to ditch this loser.

I was confident he was lying to her, cheating on her, and was not the guy she should commit to any longer.  But, her friends were advising her differently.

Me:  “Who are these friends?”

Janet:  “My girlfriends from the gym who I hang out with after work.”

Me:  “Are any of them married?”

Janet:  “No, why?”

Me:  “Seek advice from people who are where you want to be.  Not from people who are where you are.”

Continue Reading…

Four Traits Elite Teams Have In Common

Elite Teams Know the Destination

“If you don’t know where you are going, how do you expect to get there.” is one of my favorite quotes of all time. We all want to lead or be part of an elite team. But what does good look like?

What do elite teams have in common? How can a leader develop an elite team? The first step is knowing where you are going. Continue Reading…

Leadership Motto – SEE, SEIZE, and SERVE

See, Seize and Serve

Good leaders see the need, seize the opportunity, and serve without expecting anything in return. Who wouldn’t want to work for a leader like this? What about working beside people who – SEE, SEIZE and SERVE?

A great team motto would be SEE, SEIZE and SERVE. When I talk to leaders about establishing core values and making them come to life, I often talk about the importance of communicating “What good looks like” to the teams they lead. Continue Reading…

I Can’t Lead Without Leaving My Office

You can't lead from here!

Is this scene familiar to you? The boss walks through the office and says “Good morning” to people before closing his door until lunch. He walks back through the office after lunch saying “Good afternoon” to people before closing his door until he leaves the building at the end of the day. “See you tomorrow!”, he says cheerfully.

It may seem like a scene from “The Office” or a Dilbert cartoon. But unfortunately when I speak or consult with companies, this is a common scenario. The major source of interaction people have with their boss is through electronic communications. This is not leading! Continue Reading…

When Is It Right To Quit The Fight?

Why am I still fighting?

It was a good old knock down, drag out fight.  We had chosen our sides and were all vehemently sure of our positions.

In Patrick Lencioni’s The Five Dysfunctions of a Team, he expends 20% of his thesis on the need for healthy conflict on a team.  He says, and I believe, that without conflict it is highly unlikely a team is making the best decisions for an organization.

If this is true then by Lencioni’s scorecard, this was going to be a FANTASTIC decision!  But, in the midst of it all, I quietly raised my hand and gave in.  It was right to give up this fight. Continue Reading…

Cultivating the Team Everyone Wants

What are you cultivating?

Do you want a “me first” team? Do you want a team filled with politics and positioning? Do you want a team that does the minimum necessary? Few of us want a work culture like this.

The word culture is derived from the middle English word cultivation. When I work with teams, I see the results of a leader’s cultivation efforts. The good and the bad cultures are a direct result of the efforts or lack of effort from the leader. Continue Reading…

Confident Leaders Invite Arguments

Will you listen?

“Argue with me.” He said it, AND he meant it. As I watched this leader invite his team to tear down his idea, I was astonished, inspired and humbled.

  • Astonished: Because I had never seen a leader so readily open to criticism from the people he led.
  • Inspired: Because I watched his team argue passionately for and against the leader’s point of view.
  • Humbled: Because I realized I am not always confident enough to have my ideas torn down by others.

Continue Reading…

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