“What’s the difference between a leader and a manager?” she asked. I was sitting in front of this executive because this was the crux of the issue going on in her company.
I was unprepared for the question and therefore rambled on WAY too long. I was sure I did not get her business. Fortunately, somewhere in my long winded answer she heard something she liked, and she hired me to work with her team leaders.
Now I can answer her question in four words –